Let's see if we can fix that for you.
What you need to know
- Multiple codes cannot be used at once
- Some on-site promotions do not allow the use of codes (such as Free Gifts)
What to check
- If the code has expired or has an end-date (check the email or promotion where you saw the code)
- That you are meeting the requirements in the T&Cs (spending over X amount, purchasing X product, etc...)
- You have not already used the code on a previous order (some codes have a limited use)
- You are not trying to use two codes at once
- You are not using the code with an existing promotion (free gifts, sales, etc...)
- You have copy and pasted the code exactly as it is
Still having problems? Reach out to us at firstname.lastname@example.org.